In America, as possibly you are aware, there is a regular post of mistake-clerk, whose duty it is to receive in the neck anything that happens to be coming along when customers make complaints. He is hauled into the presence of the foaming customer, cursed, and sacked. The customer goes away appeased. The mistake-clerk, if the harangue has been unusually energetic, applies for a rise of salary.
(from Psmith in the City, by Sir Pelham Wodehouse)